Technical support
Support That Answers, Attends and Resolves.
Remote assistance, scheduled maintenance, monitored systems and on-site attendance — delivered against an agreed response commitment with a named contact path.
Support line
+260 762 030 150Support email
support@synaxis.co.zmSupport hours
Monday to Friday, 08:00 – 17:00 CAT
Scope of service
What Our Support Covers.
Support is not limited to fixing faults. The majority of the work is preventive — keeping systems patched, licences current and backups verified so that fewer faults occur at all.
Organisations without an internal IT department use us as their technical function. Those with internal teams use us for specialist capacity, escalation and cover during leave or peak periods.
- Remote technical support
- On-site support
- Preventive maintenance
- Antivirus monitoring
- Software updates
- Backup monitoring
- User support
- Licence management
- Network troubleshooting
- ICT health checks
Support agreements
Three Levels of Cover.
Each agreement is scoped to the size of the estate and the level of availability the organisation requires. Pricing is confirmed after a short assessment of the environment.
Essential
Remote-first support for small teams with straightforward technology needs.
- Remote technical support during business hours
- Antivirus and backup monitoring
- Licence renewal tracking
- Quarterly ICT health check
Managed
Most adoptedProactive maintenance and scheduled attendance for growing organisations.
- Everything in Essential
- Scheduled monthly on-site visits
- Patch and update management
- Priority fault response
- Monthly support reporting
Enterprise
Multi-site coverage with agreed response commitments and named ownership.
- Everything in Managed
- Multi-site coverage
- Agreed response-time commitments
- Named account contact
- Annual audit and continuity review
Log a request
Tell Us What You Need.
Choose the closest description and send the details. Existing support clients should quote their organisation name so the request is routed to the right engineer.
Common questions
Questions We Are Asked Most Often.
- Do you work with organisations outside Ndola?
- Yes. Our head office is in Northrise, Ndola, and we deliver equipment, installations and support to clients across Zambia. Remote support is available nationwide, and on-site attendance is scheduled by location.
- Can you supply against a tender or procurement schedule?
- Yes. We prepare itemised, specification-matched quotations suitable for tender and internal procurement processes, including model numbers, warranty terms and lead times.
- Do you only sell equipment, or do you install it as well?
- Both. Equipment can be supplied on its own, or delivered configured, installed, labelled and documented as part of a wider implementation.
- Are your software licences genuine?
- Every licence we supply is genuine and traceable. We also maintain a licence register for clients so that renewals are handled before expiry and the estate stays audit-ready.
- What does an IT audit actually produce?
- A written report covering systems, controls, access, licensing and continuity readiness, with findings rated by risk and a prioritised remediation plan that management and boards can act on.
- Can you support systems you did not supply?
- Yes. We begin with an assessment of the existing environment, document what is in place, and then take on support under an agreed scope.
Need Support Cover You Can Rely On?
We will assess your current environment and propose an agreement scoped to the size of the estate.